FAQs

Frequently Asked Questions (FAQs)

Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

What currency are your prices in?
All prices listed on our website are in US Dollars (USD).

Can I change or cancel my order?
We process orders quickly to ensure fast delivery. Please contact us at [email protected] within 1 hour of placing your order, and we will do our best to accommodate your request.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping to most countries.

How much does shipping cost?
Shipping fees are calculated at checkout based on your location and the weight of your package.

How long will it take to receive my order?

Domestic (US): 3–7 business days.

International: 7–21 business days, depending on your local customs processing times.

Will I have to pay customs or import duties?
For international orders, the recipient is responsible for any local customs duties or taxes incurred. These are not included in our shipping fees.

Returns & Refunds
What is your return policy?
We want you to love your skin! If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a refund or exchange.

How do I start a return?
Please email [email protected] with your order number and the reason for the return. We will provide you with the necessary instructions.

When will I receive my refund?
Once we receive and inspect your return, we will process your refund back to your original payment method within 5–10 business days.

Product & Safety
Are Naturium products cruelty-free?
Yes, we are committed to being cruelty-free. We do not test our finished products or ingredients on animals.

Are your products suitable for sensitive skin?
While our formulas are designed to be biocompatible and effective, we always recommend performing a patch test on a small area of skin before full application.

Where can I find the full ingredient list?
Every product page on https://www.natuirium.com features a comprehensive list of ingredients and their specific benefits.

Contact Us
Still have questions?
Our customer service team is here to help.
Email: [email protected]
Website: https://www.natuirium.com